Company:
Berkman Klein Center, Harvard University
Year:
2024-Ongoing
Software:
FlutterFlow, XMind, Figma
Overview
Frankly is an open-source and web-based video discourse platform. The platform addresses fundamental issues that take place during constructive conversation through integrated discussion guides, facilitation options, deliberative tools, and intelligent group matching.
Problem
Through competitive analysis, I identified potential gaps and UX issues with the existing platform. I put together general pain points that arise during event organization:
Event organizers require simple and comprehensive onboarding techniques. As structured meetings are a new venture within the market, event organizers and attendees need quick accommodation to a new structure that was predefined by dominating platforms like Zoom.
Simple and intuitive platform navigation for community management. The platform required separation of task flows so as to not confuse its multitude of community member types.
Clear and hierarchical event creation flow. As agendas are a new feature to video platforms, ease in understanding how an agenda is integrated in event is necessary.
Solution
Through iteration and testing, the team landed on separating the community member from the community. This lead to reorganizing the existing platform structure so the community landing page could encompass all community related tasks including events, announcements, posts, resources, templates, and community management. A user that was a part of multiple communities could manage their membership within their own dashboard.
